How to request a return
To make a return to Camy G and Co it is always necessary to log in, then
1: Orders and Returns
2: find the desired order, then right click on "details"
3: select the product to be returned and indicate a reason
4: click on "ask for return"
The reasons for requesting a return are:
- Item received incorrect
- Damaged item
- Right of withdrawal
Right of withdrawal
Choose this option if you ordered an incorrect product that you want to return for a refund or to exchange it for another item. You can make a return by exercising the right of withdrawal within 14 days from the order delivery date and obtain a refund of the amount paid or a discount coupon. The return of the product in case of withdrawal is the responsibility of the consumer and the related costs will be borne by the customer. For shipping, you can use the postal service or your own trusted courier.
Exercising the withdrawal, if items that have been sent by Camy G and Co with the promotion "Free shipping costs for orders greater than" Value "€" are returned, they will be deducted from the refund amount as a contribution to the initial shipping costs by Camy G and Co to the customer. In the event that net of the returned items the initial order always remains higher than "Value" € "no amount will be deducted. All detailed information is available on the Right of Withdrawal page.
Request: Refund / Discount Coupon ---> Return Reason: Right of withdrawal
Item received incorrect or damaged
If you have received a different product from the one you ordered, you must always activate the return procedure written at the top of the page. We will send you an email with detailed instructions for making the change.
Request: Replacement with ordered item ---> Return motivation: Item received incorrect
Camy G and Co following the receipt of the request will evaluate and authorize it by providing all the instructions to follow to proceed with the return via email.